I build the operating layer a service business runs on — the website that books work, the coverage for calls nobody picks up, and the follow-up that keeps going after the call ends. It starts with an audit that finds where your week is actually going, in writing, before you buy anything.
Most businesses don't need all four. The audit tells you which ones you actually need and which ones would be a waste of your money.
A 45-minute call, then a written report naming where your hours go, what each leak costs, and the exact tool that closes it. You decide what gets built and who builds it.
A page for every service you sell, tap-to-call on every screen, booking that lands on your calendar, and the local markup search engines look for. Built for a phone first.
The line that answers at 8pm, on a job, or while you're with a client. Questions answered, appointments booked, and the details in your CRM before you're back at a desk.
Quotes that get chased, appointments that get confirmed, invoices that get reminded, and reviews that get asked for — without anyone remembering to do it.
Different industries, same failure: work comes in faster than anyone can answer it, and the overflow quietly goes to whoever picks up next.
Plumbing, electrical, HVAC, roofing, restoration, garage doors. Urgent demand, mobile crews, and calls that arrive while both hands are busy.
Booking, dispatch-ready intake, after-hours coverageInjectables, aesthetics, salons, studios. High-consideration bookings, heavy DM and text traffic, and a front desk that can't be in two places.
Consult booking, deposit flows, no-show recoveryIntake is the whole game. A signed case and a lost one often differ by how fast somebody called back on a Saturday.
Intake coverage, response-time tracking, case attributionTax, bookkeeping, insurance, group homes, staffing. Seasonal surges, document chasing, and applications that stall in an inbox.
Application intake, document follow-up, schedulingIf you're not on that list, it usually still applies. The common thread isn't the industry — it's that you sell time, the work arrives by phone or form, and nobody is free to answer it the moment it lands. If that's you, apply and I'll tell you straight whether it's worth doing.
Six leaks drain almost every service business, a few minutes at a time. None of them show up on a report — there's no line item for the job you never heard about.
The call comes while you're working. By the time you hear it, they've booked someone else.
3–6 hrs/wkEvery quote, reminder and check-in is somebody remembering to send it. Most weeks, somebody doesn't.
2–5 hrs/wkThe same numbers rebuilt from scratch each time, in a document nobody can find next month.
2–4 hrs/wkFour messages to land one appointment, and a calendar only one person can read.
1–3 hrs/wkWork delivered, money outstanding, and the review you earned never asked for.
1–3 hrs/wkThe same customer details typed into three systems that were supposed to talk to each other.
2–4 hrs/wkThe audit names your leaks, your hours, and the specific tool that closes each one.
Name, phone, email. I read every application myself and answer the same business day — accepted or not. If it isn't a fit I'll say so rather than book a call to tell you.
We walk through a normal busy day and find where the time goes. No presentation, no pitch deck — questions, and me taking notes on what's actually happening.
Every leak ranked by what it costs, with the tool that closes it named. We walk it in 30 minutes. What you install, and who installs it, is your call.
If the audit can't find at least five reclaimable hours a week in your business, there's no invoice — and the written report is still yours to keep and act on however you want.
My background is cybersecurity — Master's, Security+, CySA+, trained in vulnerability management for critical infrastructure. The job was finding the gaps before anyone else did and closing them before they cost anything. This is the same discipline pointed at a different target: the places a business quietly loses work.
I don't resell software and I take no affiliate cuts. The report names the tools on their merits. The domain, the data and every login stay in your name — if you want to take it elsewhere later, nothing stops you.
I run my own business on the same system I'd build for yours.
The site, the intake, the follow-up, the CRM — including the full business operation of a 13-0 professional boxer. One system, and you deal with the person who built it rather than an account manager.
Four open audits at a time. That cap is why the report lands in three business days, every time. When the slots are full, applications queue.
Name, phone, email — that's the whole form. I'll have an answer back to you by end of business day, accepted or not.
Prefer email? [email protected]
Forty-five minutes on the phone and a written report three days later. You'll know what's leaking, what it takes to close, and whether it's worth doing at all. If it isn't, I'll tell you.