Privacy Policy — Memetics
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Privacy Policy

Last updated: April 29, 2026 · Effective immediately

This Privacy Policy explains how Memetics ("Memetics," "we," "us," or "our") collects, uses, shares, and protects information when you visit memetics.pro, interact with our AI intake assistant Mira, fill out forms on our site, or contact us by phone, email, SMS, web chat, or social media.

By using our website or providing your information, you agree to the practices described in this Policy.

01Who We Are

Memetics is an AI-powered client acquisition system for service businesses, with a primary focus on personal injury law firms. We are based in Orlando / Kissimmee, Florida.

Contact for privacy questions:

02Information We Collect

We collect information that you provide directly to us, information we receive automatically through our website and tools, and information we collect from third-party services that integrate with our system.

Information you provide:

  • Name, email address, mobile phone number, business name, role, and metro / city
  • Information about your business operations (case volume, intake setup, pricing structure)
  • Voice recordings and transcripts when you speak with Mira, our AI intake assistant
  • Chat transcripts when you message Mira through web chat, SMS, Facebook Messenger, or Instagram DM
  • Calendar booking details (time, time zone, attendee email)

Information collected automatically:

  • IP address, device type, browser, operating system
  • Pages viewed, time on site, referral source
  • Cookies and similar tracking technologies (see Section 8)

03How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule consultations
  • Send appointment reminders and intake follow-ups
  • Provide and improve the Memetics service
  • Maintain a record of express written consent for SMS communications (TCPA compliance)
  • Run conflict checks and intake qualification through Mira
  • Comply with legal obligations and respond to lawful requests
  • Prevent fraud and protect the security of our systems

04SMS / Text Messaging Disclosures

A2P 10DLC Compliance

Express written consent. By providing your mobile phone number through our forms, calendar booking widget, or AI intake assistant Mira, you give Memetics express written consent to send you SMS text messages related to your inquiry, scheduling, follow-up, and service.

Message frequency. Up to four (4) messages per inquiry. Frequency may vary based on the nature of your conversation with Mira and any scheduled appointments.

Message and data rates may apply. Standard messaging rates from your wireless carrier apply to all SMS messages.

HELP keyword. Reply HELP to any SMS message to receive contact information for support.

STOP keyword. Reply STOP to any SMS message to immediately opt out of all SMS communications. After opting out, you may receive a single confirmation message. To opt back in, you must provide a new express written consent.

No marketing-share clause. Memetics will not sell, rent, share, or transfer your mobile phone number, SMS opt-in data, or text message content to any third party for marketing or promotional purposes.

Carrier liability. Wireless carriers are not responsible for delayed or undelivered SMS messages.

Mira, our AI intake assistant, is configured as inbound-only. Mira does not initiate outbound SMS, voice calls, or DMs. All conversations begin with you contacting us, which constitutes the consent moment for any subsequent transactional follow-up.

05How We Share Your Information

We do not sell your personal information. We share information only as described below:

  • Service providers who operate our infrastructure under strict confidentiality agreements, including GoHighLevel (CRM), Vapi (voice AI), ElevenLabs (text-to-speech), Deepgram (speech-to-text), Twilio (SMS routing), Google Workspace (email and calendar), and similar vendors necessary to deliver the service
  • Law firm clients when Mira hands off a qualified intake to your selected attorney, including transcript and contact details
  • Legal obligations when required by subpoena, court order, or other valid legal process
  • Business transfers in the event of a merger, acquisition, or sale of assets, with notice to you

We do not share mobile phone numbers or SMS consent data with third parties for marketing. This is a hard rule, not a preference.

06Data Retention

We retain your information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records and consent timestamps are retained for at least four (4) years to support TCPA compliance documentation. You may request earlier deletion of your information by contacting us — see Section 9.

07Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access the information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Withdraw SMS consent at any time by replying STOP
  • Receive a copy of your information in a portable format

To exercise any of these rights, email [email protected] with the subject line "Privacy Request."

08Cookies and Tracking

Our website uses cookies and similar technologies to remember preferences, measure site performance, and improve the user experience. You can control cookies through your browser settings. Disabling cookies may limit site functionality.

09Children's Privacy

Memetics services are intended for business owners and operators. We do not knowingly collect information from anyone under 18 years old. If we learn we have collected information from a minor, we will delete it promptly.

10Security

We use commercially reasonable safeguards — encryption in transit, access controls, vendor diligence — to protect your information. No system is perfectly secure. If we become aware of a breach affecting your information, we will notify you and applicable authorities as required by law.

11Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were made. Material changes will be highlighted with a notice on the homepage or by direct email when feasible. Continued use of our service after changes take effect means you accept the updated Policy.

12Contact Us

Questions about this Privacy Policy or your personal information: